Shipping Policy
Last updated: September 2026
Order Processing Time
Custom & bespoke orders: Each piece is handcrafted to your specifications. Production takes 2-3 weeks (up to 4 weeks for highly complex designs) after your design is confirmed and the deposit is received. We will keep you updated at every stage of production.
In-stock (ready-to-ship) items: Orders are processed within 1-2 business days of payment confirmation.
Shipping Time
After your order is dispatched, estimated delivery times by destination are:
- North America: 3-7 business days
- Europe: 5-10 business days
- Rest of the world: 7-14 business days
Business days exclude weekends and public holidays. Delivery estimates begin from the date of dispatch, not the date of order placement.
Shipment Confirmation & Tracking
Once your order ships, you will receive a shipment confirmation email containing a tracking number. You can also track your order status at any time via our Track Order page.
Shipping Destinations
We ship worldwide. If your country is not available at checkout, contact us at [email protected] and we will arrange delivery.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees determined by your local customs authority. These charges are the responsibility of the customer and are not included in the product price or shipping cost. LGDPRO is not responsible for delays caused by customs clearance.
Address Accuracy
Please ensure your shipping address is complete and accurate at checkout. We are not responsible for delays or losses caused by incorrect or incomplete address information provided by the customer.
Lost or Delayed Shipments
If your tracking has not updated for an extended period or your package appears lost, contact us within 30 days of the last tracking update at [email protected] and we will investigate with the carrier and arrange a resolution.
Contact Us
Questions about shipping? Reach out via WhatsApp or email us at [email protected].