Frequently Asked Questions

Contact us via WhatsApp or through our Contact page. Share your idea, budget, and any reference images. Our team will guide you through material selection, design, and pricing — no obligation until you confirm the order.

We specialize in Cuban links, tennis chains, iced out chains, and pendant chain sets. Each style can be customized in gold purity, diamond setting, length, width, and finish. Visit our Services page for full details.

Production typically takes 2-4 weeks after the milestone payment is received. Complex iced out pieces with extensive diamond setting may take 3-5 weeks. We will provide a more accurate timeline during consultation.

Yes, we share progress photos via WhatsApp at key stages — wax model, casting, stone setting, and final polish. You can also track your order status anytime on our Track Order page.

Absolutely. We craft custom pendants including letters, logos, and custom 3D designs. A pendant can be ordered alone or paired with a matching chain as a complete set.

We accept PayPal, LianLian Pay, and PingPong for international transfers. All methods support multiple currencies. Visit our Contact page to confirm the best option for your region.

Payment is split into three stages: (1) Deposit to start the order, (2) Milestone payment at 50% production progress, and (3) Final payment before shipment. Each stage can be tracked in real time on your order detail page.

Yes, the deposit can be split into multiple payments. We understand custom pieces are an investment, so we offer flexible deposit scheduling — just discuss it with us during consultation.

All transactions are protected by 256-bit SSL encryption and processed through PCI-compliant payment gateways. We never store your card details on our servers.

Since each chain is made-to-order, deposits are non-refundable once production begins. However, we offer free repairs and remakes for any craftsmanship defects. See our Return Policy for full details.

Yes, we ship to 40+ countries worldwide via insured express carriers including FedEx, DHL, and UPS. Shipping costs and duties vary by destination — we will confirm the total before final payment.

Shipping takes 3-7 business days for North America, 5-10 business days for Europe, and 7-14 business days for other regions. A tracking number is provided as soon as your chain ships.

A tracking number is provided via WhatsApp and email once your order ships. You can also view real-time tracking on the Track Order page with a direct link to the carrier's official site.

Yes, all shipments are fully insured for the declared value from our door to yours. Signature is required on delivery to ensure safe handoff.

We use solid 14K and 18K gold (never plated), and natural or lab-grown diamonds in VS/VVS clarity. All materials are certified and can be verified with an independent appraisal.

Every LGDPRO chain comes with a lifetime craftsmanship guarantee. If any link, clasp, or setting fails under normal wear, we will repair it free of charge.

Contact us within 14 business days of receiving your chain with photos of the defect. We will arrange free repair or a complete remake at no cost. See our Return Policy for details.

Yes, we offer free resizing within 30 days of delivery. After 30 days, resizing is available at a nominal labor cost. Just reach out via WhatsApp to arrange it.